The sheets and the room smelled. I have stayed here before and the room was clean but this time it was in horrible condition.
Effective and pleasant night staff Nice grab and go breakfast Clean room Nice updates and finishes to room
Room was noisy with - highway noise corridor noise Room was next to stairs and was noisy with people going up and down the stairs Air conditioning was wonky in cooling mode, but okay in heating mode
Impeccably clean room and common areas (which were closed dues to Covid).
I chose an accessible room when booking and was given a room on 2nd floor (no elevator). This was changed at check-in. Someone had absconded with the room coffee maker...surprising that the maintenance staff did not notice and replace.
The absolute great service at the front desk. The warm breakfast that was made with Love.
AC unit was loud, much louder when the Compressor kicked on. Woke me up 3 times in one night's stay. Absolutely hated that, wanted to ask for the service/maintenance records.
Room selected was a jacuzzi king suite. Room did not have a jacuzzi. Staff were rude about using rewards points. Couch had blood stains (had to flip over the cushions) and the sheets were dirty. I've never had a bad experience in a hotel but this one wa
The breakfast was great!
They DO NOT have an elevator. I was traveling w my 86 year old mom. Maybe they should include that in their amenities.
Very low uncomfortable couch shower issues with flooding br floor
Great staff and breakfast
The evening weekend shift crew were amazing. So very helpful and kind.
The Comfort Suites hotel in Lubbock, TX will get you refreshed and ready to go for business or leisure. Our all-suites, smoke-free hotel is near Texas Tech University and South Plains Mall. Enjoy amenities that include free hot breakfast, free WiFi, free coffee, free weekday newspaper, Managers Reception Mon-Thus 5-7 PM, a seasonal outdoor pool, fitness center access, guest laundry facility, valet cleaning service and a business center with copy and fax. Each spacious suite features a refrigerator, microwave, coffee maker, hair dryer, recharge device, iron and ironing board. Select suites feature a a hot tub. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
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