Ballantrae Hotel At The West End

The room was large and comfortable and the satff were very pleasant and most helpful

We paid for a cooked breakfast on our first morning but what we were served was completely inedible. It had obviously been cooked at some early hour and left under warming lights. Did not bother for our second morning

woken at midnight by noisy guest who sounded like was put to wrong hotel in taxi reception table at our door was not told on arrival you had to tell night before if one wanted a cooked breakfast did nptget a receipt for part cashpayment

Friendliness of staff

Poor quality (very weak) coffee served at breakfast. Maintenance of services - broken socket outlet plates, non-functioning lights and insecure cables (power and RF) to television in my room.

The bedroom we were allocated (room 10) was very pleasant with good views over the gardens. It was very quiet and comfortable with no noise from other guests or traffic.

We did not need to have our towels changed every day during our four day stay. We felt this was not good for the environment. Perhaps a scheme of putting towels on the floor when they need changing could be implemented?