The room was large and comfortable and the satff were very pleasant and most helpful
We paid for a cooked breakfast on our first morning but what we were served was completely inedible. It had obviously been cooked at some early hour and left under warming lights. Did not bother for our second morning
The serivce was very good
woken at midnight by noisy guest who sounded like was put to wrong hotel in taxi reception table at our door was not told on arrival you had to tell night before if one wanted a cooked breakfast did nptget a receipt for part cashpayment
Friendliness of staff
Poor quality (very weak) coffee served at breakfast. Maintenance of services - broken socket outlet plates, non-functioning lights and insecure cables (power and RF) to television in my room.
The bedroom we were allocated (room 10) was very pleasant with good views over the gardens. It was very quiet and comfortable with no noise from other guests or traffic.
We did not need to have our towels changed every day during our four day stay. We felt this was not good for the environment. Perhaps a scheme of putting towels on the floor when they need changing could be implemented?
The hole atmosphere.
friendly staff, clean and luxury room.
the breakfast was terrible
the friendliness of the staff members and the rooms..
the room was nicely done
no lifts, getting luggage to your room could be an exercise, sheets not changed for two days and then on the third day since i wasnt out of the room by a specified time the room wasnt cleaned
This lovely Hotel is set in Edinburgh. Those wishing to escape the hustle and bustle of daily routine will find peace and tranquillity at this property. Ballantrae Hotel at the West End is not a pet-friendly establishment.