I wanted to get some information on a refund and didn't quite understand how it was working. I was kicked out by the front desk girl and the manager for simply not understanding the process. I was checked out involuntarily and made to leave within 30 min. I couldn't find another hotel and ended up sleeping in my car.
The manager. The front desk girl. And the overall hospitality of the administration of the hotel. They were rude and disrespectful. They seem to be drunk and I felt no sense of structure and authority. Seemed like they were partying and having a good time. They should all be fired and never given a another position in customer service. I've spent well over 10,000 with this hotel. I deserved to be treated better.
I really liked the location and the staff was helpful and friendly.
The kitchen was missing so much stuff. We had to keep going back to front desk to get things....silverware, plates, bags for ice.... One of the pillows was even missing a pillow case. Our room looked like it really needed to be remodeled. Walls had been patched up. The chairs were filthy. Water pressure in the shower was terrible. Walls were thin. Probably wouldn't have stayed here if I hadn't already been charged for the room.
Travel with confidence at the smoke-free Suburban Extended Stay hotel in Duluth, GA. Our hotel is near the Hartsfield Jackson Atlanta International Airport, Mall of Georgia, Suwannee Sports Academy and the Georgia Dome. Guest rooms include kitchenettes, flat-screen TVs, microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes. Plus, enjoy amenities like guest laundry facilities, weekly housekeeping services, a fitness room and copy, print and fax machines. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program. Front Desk open 24 hours. Housekeeping once a week. LIMITED SERVICE HOTEL.
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