底特律 Detroit Metropolitan Wayne County租車

缺點： 2 hrs to pick up reserved vehicle Same as flight time

優點： Nothing

缺點： The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......

Disappointed in Avis quality control

優點： The Volvo V60 was an awesome car overall — really comfortable, responsive and got good gas mileage.

缺點： Almost everything went wrong with this 3 day rental. I wasn’t on Avis Preferred yet that’s my tier listing. The car class we ordered (intermediate SUV) wasn’t available although the parking lot was PACKED with SUVs — we tried to take several others but “they weren’t in the computer” (in all fairness, our agent, Sara, was really great — it appeared to be a back office and operations staff problem). Since we had waited 45 minutes already, we swapped UP to the Volvo V60 - the car stank of cigarette smoke, it hadn’t been washed (why was it in the system if it hadn’t been cleaned?) and it had big scratches on three sides. We stopped at the exit gate and had the nice guy there fill out a damage report including the smoke. Then the low tire pressure guage went off — we filled up the tires and it still stayed on the whole weekend — stressful! We had guests who told us our car stank of smoke.... When we returned it, there was no one there to do a check in (on a Monday at 5pm) for 15 minutes... THen I had to show him my damage report — he wanted to take it — I told him “no way - this is MY copy and you have your own.” Guess he gave up and just charged me. Probably someone else is getting the car without a cleaning also... Detroit - get your act together!

缺點： Car was filthy at pickup. Salt on floor mats, sticky gunk in cup holders.

優點： They had a car when no one else did.

缺點： Slow slow slow

優點： The size car was the car promised

缺點： from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.