Good hotel I’ll stay here again
Nothing it was perfect
The quality of service unparalleled Loved breakfast
Serve wine on 10th floor with lunch
Overall it’s excellent
Foods at le Bar and Spirals Spa package with massage diamond peel pedicure plus hair before a long trip back Will consider hotel for our Ruby Reunion UST college of Nursing Class
Buffet too much food for me. Carpet smells a little musty. The pillows crumbling. Balcony needs a little cleaning under the wood floor. Air sometimes hard to control.
Its a nice hotel
Breakfast is always grand in this property
I was checked in to a room with multiple problems namely: lighting was not working, AC was not working, the bathroom and the room itself have foul stench, carpet was dirty and the balcony has not been swept for a while. I had to call at least 7x to speak with the manager and wait 3 hours to be moved to a new room. When I asked if I was given a deluxe room the response I received was more infuriating, it was a blunt NO. I was given a standard room and my deluxe room was given to someone else. When the manager realized that she could not convince me to stay in a dirty room she finally decided to change my room. I am a frequent stayer since 2013 but due to this unforgettable experience I will not be coming back.
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
The service at the 10th floor.
They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
close to 5 star but not quite and crazy overpriced
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions
common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
Great for families, nice facility
The tennis court, the pool, newer building, everything seemd to work well. Live band at night.
You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable
its just too expensive to stay for long length of time....
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets.
no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
Service at the bar outside
That the guy at the reciption tried to cheat on the price!
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting close to the largest convention center, theaters, museums, government offices and the Mall of Asia. 5-star accommodation includes 609 rooms and suites with balconies showcasing spectacular views of Manila Bay sunsets. The hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals.