the worst hotel i have ever been
Hotel was fully booked and did not honour our conf
We had a confirmation for booking two rooms, after traveling for 9 hours with children we got to the hotel and they told us that they do not have any reservations for us and the hotel is fully booked. Customer service was horrible, we were on the phone paying international roaming and being on hold to find out that they had found us a 2 star hotel with single bed's 30 minutes from Prague and told us everything comparable was sold out, we had to get a taxi and go to 6 different hotels before we were able to find a room and had to pay double the price.. I will never book through your service again. I will be leaving my feedback on every travel site I know.
The most amazing hotel we have stayed In
You win with people
Phenomenal young pleasant attentive staff, superb location,
Location was perfect perfect!!! Great little restaurant for breakfast & mid day snacks!
nice hotel, good staff.
Hospitable staff, and excellent location
The hotel could do with a better breakfast room and new mattresses.
The staff are very helpful and well-trained, providing excellent service. The room is very nice for its value, and the location is just perfect for everyone who goes to Prague for a leisure visit.
Friendlyness of staff excellent, nut was let down on a confirmed booking, only for i checked on time we would never known it was not booked, Girl at reception forgot
Lovely hotel, great location, friendly staff
Breakfast a bit overpriced
The best hotel I have stayed at for service, friendliness of staff and warmth of welcome. Despite excellent reviews, it actually exceeded exceptations. My wife and I were upgraded to Junior Suite on arrival and presented with a bottle of champagne in our room when we revealed she was celebrating a 'special' birthday. Nothing seemed too much trouble for staff at hotel and I would recommend it unreservedly for a short break in Prague. Wonderful and memorable stay in top-class surroundings. Will not hesitate to return to the Pachtuv Palace at some stage.
The hotel is very relaxed and quiet and we looked forward to returning to same and our room during the day for a rest.
Friendly Staff. Anna was exceptional in making sure we were very well looked after.
The staff in th hotel were very friendly - nothing was too much hassle.
Smetana Hotel is centrally located in Prague, a 5-minute walk from Charles Bridge and 8 minutes by foot from Prague Astronomical Clock. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station drop-off service.