優點： The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating
缺點： Love copa
優點： Water and smiles welcome us
缺點： More strict with passengers not using face mask
缺點： Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash
優點： I really loved the seat and the many different positions to make the flight comfortable. I also loved the plane overall. I felt less turbulence
優點： Never use this airline
缺點： Never use this airline
優點： Nothing. This airline is awful in every way imaginable.
缺點： We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA.
優點： On time
缺點： No entreteniemnt
優點： Service and kindness of the crew.
缺點： No entertainment onboard
優點： Good service. Kind personnel.
缺點： No entertainment onboard
缺點： The turbulence was really bad ! I couldn’t sleep at all !
優點： Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
缺點： A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible
優點： On time
優點： Ordered boarding
缺點： Cleanliness, comfort!, less crowded
缺點： Confort, less crowded, cleaner,
優點： On time excellent attention perfectly clean
優點： The seat was decent
缺點： A little late for departure, still loved it
缺點： Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!
優點： The scedule
優點： The timer all the flight was excellent
優點： yes good
缺點： Food and entertainment
優點： You are so good all the time.
缺點： We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
優點： You were on time, that is the most important thing in a fly
缺點： You could improve your entertainment, you are not a cheap company
優點： Staff at airport and flight crew.
缺點： Nothing. Great job.
優點： Crew and i ohhh ver all copa experience.
缺點： Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
優點： Crew was great. Supportive and friendly. Plane was clean and comfortable.
優點： The service
優點： The crew on that flight was really good.
缺點： The boarding process, especially out of Panama
缺點： Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
優點： No drink because didn’t open de bottle. No one care about it.
缺點： the seat too back
缺點： number of seat. too back
優點： Seats were comfortable
缺點： Flight was delayed by 30 minutes for No Reason
優點： Sears we’re comfortable
缺點： Flight was delayed by 30 minutes for no reason
缺點： Were to plug a charger, pillows, tv screens
缺點： Phone chargers, screens on the seats, pillows
優點： That there was seltzer
缺點： The management of preparing the flight and plane so that it was ready for the trip!!
優點： Everything has gone very well.
缺點： The food (egg) made me get a little bit sick but it wasn’t a big deal.
缺點： Very good
優點： Yes the crew was good
缺點： For me all was ok
優點： Crew was amazing. I was thinking of upgrading to business class but did not know how
缺點： copa is great
優點： Yes. Was excellent.
優點： Yes. Everything was extraordinary well.
優點： Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
缺點： This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
優點： Good food
缺點： Departure delayed over an hour for technical problems.
優點： The seat comfort and staff especially the captain - very engaging
缺點： WiFi on the airplane to access flight map and other services.
優點： It was an excellent trip, but the entertainment needs to be improved.
缺點： More options on entertainment, needs variety.
缺點： Just like every other airline, small seats.
缺點： The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
缺點： The seats are very uncomfortable but other than that it was wonderful!
缺點： This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
優點： Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
優點： EVERYTHING WAS OK
缺點： PERFECT FLY
缺點： Food was really bad
優點： The flight attendant crew was really friendly and professional.
缺點： An option to stay in panama forever.