Service and location were excellent.
Bed and pillows
Wonderful, massive breakfast buffet. Full array of services for travelers, plenty of friendly staff.
Food other than breakfast very average and overpriced. The hotel taxis charged way higher prices than other taxis. Rooms are in need of updating with dingy carpeting, tile and dated decor.
Location was good
Hotel is outdated, they couldn’t find our reservation, cable didn’t work.
They cancelled my reservation!
When I arrived the hostess told me that my reservation was cancelled by the hotel because I modified my booking and they foud two reservations, one cancelled and one for one night: they deliberately cancelled the good reservation ! Then they reopened my reservation, after I was complaining, and they assign me a smelly room. There were a strong foul smell in the room, I guess from the toilet. I complain again and they changed the room to a normal one. I really don't like to arrive to an hotel late in the evening after a long trip and have this kind of problems !
Compared to the last time I stayed there, they really stepped up on the cleanliness. much better Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better.
Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.
I have never stayed at a hotel that had such an amazing complimentary breakfast. The food was absolutely delicious and the staff was wonderful.
It does not include a lounge for dancing. My husband and I wanted to dance a bit but not really go to a club. It would have been nice if the hotel had a lounge were we could sit and dance a bit.
I love this hotel.
Exactly what I need for business.
Very modern and spacious rooms in the heart of downtown Panama City. Breakfast buffet was the best! Better than all-inclusive resorts.
Great value, location and amenities!
The room is clean and the areas.
staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.
Centrally located in Panama City, Hotel Riu Plaza Panama is within a 15-minute walk of Crown Casino and Fiesta Casino. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.