Will stay again
Breakfast was good but fruit was not good and only choice in meet was pork.
The staff was very friendly and accommodating and I really enjoyed the view of Niagara Falls from the top floor at the complementary wine hour
The room was beautiful and the staff was very friendly
Beautiful Quaint Hotel
The Giacomo was such a beautiful surprise for our evening at Niagra Falls. The staff were all extremely pleasant and they even came around to our room in the evening and offered warm choc chip cookies and milk which was a pleasant surprise.
Would not hesitate to recommend
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
Very nice hotel
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt.
The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The hotel staff were fantastic
There is nothing bad to say about it
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY.
The cookies that the butler brought to our room at 8:30..very kind staff!
The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
small size of the room and less choices in the breakfast.
Located in a nationally registered historical building, The Giacomo, Ascend Hotel Collection hotel in Niagara Falls, NY is a towering achievement of art deco architecture. Our boutique hotel beckons you to relax with a drink in our lounge, work out in our fitness center or catch up on work in our business center. We also offer free WiFi, free full breakfast, and free valet parking on the premises. Our smoke-free guestrooms feature amenities like flat-screen TVs, desks, sofa-sleepers, coffee makers, refrigerators, irons and boards. Ask about rooms with a hot tubs and fireplaces. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.