Pool and beach were great.
Rooms had only 2 towels and I had 4 people in my party. I ended up asking for more towels. I had to beg for toilet paper every time. Didn’t like the fact that we had to wear bracelets as if we were in an all inclusive resort when we were not. They didn’t want us to talk loud or laught a lot in our rooms. I have children and I had to constantly tell them to whisper because they didn’t want noise in the room. Very disappointed with this hotel. Too expensive for it’s quality.
Location of hotel, Rooms were nice
Poor Customer Service 45 min line just to check into your room I understand it was Memorial Day weekend, but over staff and prepare for large crowds. We were a wedding and booked 95 rooms they did nothing to accommodate us. Trash was left in hallways for 2+ days Front desk wouldn't give us enough wrist bands for pool. I was overall shocked, very poor hospitality!
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel.
It's pricey but I was on an expense account
Staff are unionized
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen
The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
Location of the hotel is great, beautiful pool and patio, Great staff overall.
The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel.
The resort fees. Just include in price up front.
They aré remodeling all the hotel, so all services and features are not available
Wonderful Family Getaway for Memorial Day!
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach.
Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Charged correspondientes everything
THE beach, the room, the lobby
I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Nice place very convenient
Nice people and when things weren't right they made it right.
Definitely going again!
Love the pool and the view of the beach! Everything was clean!
Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$.
There was no free wifi even with the pricy room! not acceptable these days.
My sons were thrilled to use the swimming pool and be on the beach at the same time. They loved the wraparound balcony to watch the fireworks. They each had a tv and a robe. They were in heaven.
The towel nazis. I found out after the incident occured that my youngest son didn't take his two towels in exchange for the pool pass. When we returned only four towels, the towel Nazis tried to force me to pay for them. They were nasty and argumentative. I was forced to take extreme measures. I was very disturbed. Guests should not have to police their towels when trying to relax and have fun. The attendants took their jobs very seriously.
Daily Resort Charge will be added to the room rate and includes: Wi-Fi access for up to 5 devices; one fitness class per day in our Core Fitness Training Facility; four beach lounges; 10% spa discount; non-motorized water sports for 1 hour daily; local & toll-free calls. With renovations that finished in July 2017, The Diplomat Beach Resort brings iconic hospitality back. The Diplomat Beach Resort offers coastal contemporary rooms featuring transformative views, a world-class spa, beachfront pools, and luxury poolside and oceanfront cabanas. Boldly led by celebrity chefs, Geoffrey Zakarian with his Coastal American cuisine at Point Royal and Michael Schulson’s modern Japanese izakaya Monkitail, and additionally spirited by world-class mixologists and a wide range of remarkable culinary offerings, the Diplomat is a true foodie’s paradise. The Ocean Ambassador’s Kids’ Club will fill the little one’s days with ocean-side adventures. Plus, they’ll love making a splash at our new Dip & Slide Waterpark. The Diplomat distinguishes itself among Florida’s glimmering beachside destinations – iconic again. Ranked among the top 20 most popular meeting resorts by CVENT, the Diplomat offers meeting spaces with breath-taking ocean views and a team of professionals dedicated to your success.
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