多倫多飯店 － 位於Downtown

優點: We loved spending a night in the hotel. Our first room was next to the elevators - convenient but so noisy! We were kindly accommodated in a new room after voicing our concern. The room service meal was delicious and great value. Highly recommended.

缺點: Size of room too small for my preference and too close to lifts heard noise all through the night. Kept me awake .

優點: The location was good with a 10 min walk to centre. Door staff helpful and welcoming. Bar staff attentive and pleasant. Rooms are a decent size with good facilities although no bed side light or table on one side which wasn't good.

缺點: I had been in email contact with staff at reception before my trip to ask some questions. Their reply was quick and helpful. That said, I sent a request for flowers and a birthday cake to be put in both rooms as it was a significant birthday. I'm still waiting for a reply. After 2 days at the hotel I showed the email to a member of staff and asked they deal with it. We received a pre printed card from all the staff, no flowers, no cake but a chocolate corn on the cob thing! No idea what that was about. Reception staff stock answer to local information was that they're not from Toronto so didn't know. Disappointed with the service. Didn't speak to management as it appeared I was speaking another language so gave up.

優點: When we arrived (early) the staff were happy to stow our luggage for us, the staff remembered us, ensured that our luggage was safe and organised for a car to take us to the airport the following evening. Location was great.

缺點: Nobody told us about the hotel facilities, our son would have loved some pool time before our flight home.