The lobby was large and clean. It was also close to Queens Quay Streetcar Terminal.
My first room had no closet and a tiny tub, even though I was told I was getting a large walk in shower and not a tub. Then my second room (after being moved), which had a closet and a tub, did not have a working phone - BOTH phones didn't work! It's a good thing that we didn't have an emergency!
Amazing hospitality. Staff incredible friendly. Food was amazing.
My particular room had very noisy HVAC unit. No sleep..............
Good location and very nice facility. The rooms were quiet and very dark. Great for sleeping!
There is a perfume smell in the main lobby. It is not necessary. Also, the breakfast at the insight resturaunt is overpriced.
The decor and overall look of the establishment, the politeness and friendlyness of staff.
Booked the hotel with my debit card (i use my debit as a credit card everywhere else). I was not told until i got to the hotel that my debit would not work unless i put down a 300$ deposit down, ontop of my 460$ stay. As a result of this, i had less funds to be able to do what i wanted throughout my stay in toronto.
Really enjoyed my stay at the Westin. Right by the lake loved the view.
Had some construction going on (but never interrupted my sleep) decor was a little older.
Great location, room was a good size, bed was comfortable, staff was very friendly
Parking was $50
Great waterfront location
I love the view of Lake Ontario from the room and the close proximity to the Air Canada Centre and the Hockey Hall of Fame. Very cool to see many of the players in the lobby.
Check in was a little hectic because everyone was trying to check in early before the game.
Friendly & accommodating staff! Great views & location!
The view, the Heavenly Bed , and the friendly & accomodating staff!
The rooms are ( especially bathroom) showing some wear. But still comfortable & nice.
This was located on the waterfront with easy access to downtown. The room was comfortable with nice big screen TV (north tower has been renovated).
Bathroom was small relative the suite size. South tower is not renovated but has slightly better lake views.
Good place to stay
Close to central Toronto, nice view
Everything was expensive, the room, the room serve and the lobby bar
Sleepless night in Toronto
Customer Service Location
First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.
same location as conference
Staff very courteous and helpful. Great location.
The room service breckfest was right on time in the morning and it was grate
The hotel was the best that we stayed at so far service was grate
view of lake, valet parking
No one bugged us
mark up on the food way to high
Lovely room - very confmy bed. Lots of choice at breakfast. Good Location.
When we arrived at the hotel, we were first given standard traditional view rooms despite having booked and paid extra for lake view rooms. Although this was quickly rectified. Also on checkout, the hotel tried to charge us the standard rate for the rooms - despite having paid in full already at an online discounted rate.
facilities of the hotel in general
Proximity to harbour
nice room, nice view
Make your escape to The Westin Harbour Castle, Toronto, a harbourfront hotel brimming with sophisticated style and amenities. Located in the revived waterfront area, our hotel offers direct access to some of Toronto's most noteworthy points of interest, including the Rogers Centre, Scotiabank Arena the CN Tower, high end shopping and delicious restaurants. Enjoy being near subway stations and bus stops for easy travel around downtown Toronto. Unwind in our hotel accommodations, featuring signature amenities like our Westin Heavenly® Bed and Westin Heavenly® Bath, along with Wi-Fi and stunning views of Lake Ontario. Find your balance in our WestinWORKOUT™ Fitness Studio, which includes yoga classes and a running concierge. Refuel in our array of dynamic dining destinations. Weddings and meetings take place in our 70,000 square feet of venue and convention centre space, including the 25,000-square-foot Metropolitan Ballroom. Come chart your own waterfront adventure at The Westin Harbour Castle, Toronto.
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