華美達廣場夏洛特機場酒店暨會議中心 - 夏洛特 Ramada Plaza & Conf Center By Wyndham Charlotte Airport

Glad to have refuge during the storm but won't be

We were refugees from Hurricane Matthew from South Carolina. We were traveling with my 84 year old mother-in-law. We were grateful for finding a place to stay to watch and wait to see the results from the hurricane. The hotel is close to several restaurants which was convenient for the travel weary. We also had a couple of staff at the front desk, the afternoon/evening guys, who were really concerned about our needs and went above and beyond to make sure we were comfortable.

We also encountered some staff that didn't care less about our needs. My husband takes injections weekly for his arthritis condition which requires refrigeration. We were giving a room with a refrigerator but we discovered that it didn't work. When we mentioned this, twice, to the front desk the day after our check in her response was "We can guarantee to get you another refrigerator. You don't seem happy so maybe you should just check out." Not the response we expected. Our room was also not cleaned, unless we ran down housekeeping, 3 or our 5 nights there. The bad out weighed the good so we won't be back.