UNSAFE - STAY ANYWHERE BUT HERE!
Breakfast staff helped give us a recommended place to get our vehicle windows fixed. Driver was very talkative and sweet to all guests.
Customer is NEVER right here! GM and Staff (excluding breakfast and driver) don't understand hospitality and customer service. Over 10 people in 2 nights to include me had our VEHICLE WINDOWS smashed in the hotel parking lot. Cost me $245 to fix. GM did not seem to care as no staff gave us any warning and it happened to others just the night before. After all 7 of us spoke with him he offered no compensation for our room or support. I booked through 3rd party and he has no copy of my reservation and told me it was my problem not his, took me an hour to check in. Others staying were put in rooms under renovation or booked two beds and opened their door to find one and were told to deal with it. DO NOT STAY HERE! I have never written a review for a hotel but for Michael and the 816 - they earned it - spread the word!
Great location - odd bathrooms
This hotel is in a great location in Westport and within walking distance of several bars and restaurants. The staff was very friendly and accommodating.
They are undergoing renovation and our bathroom was awkward - a sliding barn door with no privacy. The shower also had only a half barrier, causing the floor to get wet. The hotel knows there's work to be done to fix this. Our bed was also way too firm.
Very nice hotel in the western district close to all the fun stuff
Really enjoyed the stay! If you're looking to experience the nightlife of Kansas City, 816's location on Westport is perfect. I chose this hotel to experience the city as well as for a medical school interview. The shuttle was prompt and the driver very personable. The hotel is still going through some renovations. The shower can get a little messy because it's open. However, overall, I really enjoyed the stay.
The price and location were great.
The hotel is under renovation. It should look really nice when they're done though!
Funny named Hotel with all inclusive unbelievable
Very helpful staff, swift courteous service. The location of the hotel is very pleasurable and nice for young couples and family with children.
I am with handicap. I liked the room. I did not find any inconvenience.
Excellent customer care. Drink vouchers. Style, photography, etc. Location.
Room/bathroom cleanliness could improve, however I understand they are approaching a renovation.
I spent a lot on this hotel bc my girlfriend insisted we stayed here but the accommodations was no better then a motel 8, very disappointed
Beat up bathroom, no fridge sticky floor
No so much.
Staff was kind.
I've not seen a hotel lobby this filthy in all of my travels. It made me suspect of the cleanliness of the room. I didn't sleep well bc if it.
We stayed in the TWA room! IT WAS AWESOME! I LOVED IT!
Wouldn't go back
The location was the best thing about the hotel. We enjoying being able to walk to shops and restaurants.
Check in wasnt very friendly or helpful. The amenities were explained to the people checking in before us but not to us. The room didn't have enough outlets and the bathroom was dated. But my biggest complaint was the tub. It wasn't clean and black sediments were coming up from the drain and also through the spout. We called the front desk and they came to clean it but it didn't solve the problem. This was frustrating because we were needing to use it to get ready and leave for an event.
Clean the bathrooms
The bathroom in my room was not clean, I found a wet town on the bathroom floor, the shower had a black like substance around the edge of the shower.
Why is it called "Plaza" if it's that far from the Plaza?!
816 Hotel Westport Country Club Plaza, Ascend Hotel Collection offers free WiFi, meeting space and free car, bus and truck parking. Guests rooms feature a refrigerator, microwave, premium bedding, charging outlets and a flat-screen TV. We are located in historic Old Westport near the National WWI Museum and Memorial, Country Club Plaza, Union Station, the Nelson Atkins Museum of Art, Robert Gillham Park and the Negro Leagues Baseball Museum. Plus, with every stay, you can earn points toward free nights, gift cards and more with our Choice Privileges Rewards program. Pets allowed 50.00 USD per stay per pet. A maximum of 2 pets per room.
816 KC 體驗酒店 - 堪薩斯市已採取以下的措施：