The staff and the facilities were superb. A gorgeous setting and the staff was very friendly and attentive. Special recognition to Karin.
They lock you in the resort at night. I'm not kidding they lock you in. They give you a key to get out of the resort. It's a huge inconvenience when leaving and you have to dig through your stuff to get your keys to get out. I think this a a fire hazard but who knows. The ice machine sucks, it literally can not handle enough for 3 people to fill their glasses. We had 3 Caribbean sized cockroaches in our bathroom haha wife had panic attack. No one really cared at the resort. I understand it's humid and bugs love it at this resort.
Perfect place for us to stay. It was close to Duval sr so could walk every where Staff was very accommodating & nice breakfast included! Def will go back!
Key West paradise
Heron House was a lovely vacation spot. The staff were friendly and polite. The bed was like sleeping on a cloud. It was spacious and so relaxing. It was nice to sit out by the pool and enjoy breakfast. They create an environment of guests to mingle, if they so choose. I was grateful we choose this beautiful spot to spend our vacation after my 165 mile bike ride.
The could improve the shower curtain placement.
We have stayed here in the past and decided to return for our anniversary. The gentleman at the front desk was amazing. Very kind and helpful. The room was wonderful and the beds very comfortable. The whole property is beautiful and very relaxing. Although you are just a block from busy Duval street, you feel like you are in your own secluded retreat.
Friendly and helpful staff, nice facility, and a great location.
Lovely setting and location
No or little hot water and water pressure. Limited WiFi
Very sad to leave
If you are looking for a place with Very helpful staff great location and romantic Key West Charm then you found it here
Nice place to stay!!
The room was very spacious, clean, and comfortable. Staff was very friendly and helpful. Great location right around the corner from all the action on duval. Very pleased overall!!!
Can't wait to go back
Staff was wonderful, location was perfect, room was comfortable and clean, guests were quiet, beautiful setting, way better than staying at a normal hotel
The bathroom got a little warm with no vent or fan.
With a stay at Heron House - Adult Only, you'll be centrally located in Key West, steps from Duval Street and 12 minutes by foot from Mallory Square. Featured amenities include complimentary newspapers in the lobby and luggage storage.