Very friendly staff
Everything very bad conditions for the price
The hotel needs a total update it’s tired and old
Casa marina needs upgrade
Friendly staff all encountered
Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.
Beach front and other amenities makes this hotel stand out from the others in key west
Rooms seemed a bit simple for the price
Gorgeous location, terrible customer service.
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had.
Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Daily Resort Charge will be added to the room rate and includes: Guest internet access; fitness center access; pool concierge services; beach chairs, umbrellas and hammocks; volleyball and table tennis; access & shuttle service between two Waldorf Astoria Resorts; local and toll free calls. Listed in the National Register for Historic Places, Key West's Casa Marina, A Waldorf Astoria Resort, is a near century-old historic landmark with Old Town Key West elegance. Conceived by the railroad magnate Henry Flagler, the hotel was designed to replicate the arches of Flagler's pioneering Over Sea Railway. Nestled along the southern edge of the island on more than 1,100 feet of Key West's largest private beach, the 311 room Casa Marina is in proximity to the vibrant spots of Duval Street and rich history of Old Town. Offering the finest in resort activities, along with a dedicated beach and pool concierge, guests enjoy experiences from sand sculpting workshops led by the award-winning resident sculptor to ocean sports including jet-ski tours and deep sea fishing charters. Key West's freshest ingredients are featured on Sun Sun Bar & Grill's island-style menu for a poolside bite or beachside dinner. For the ultimate in relaxation, Spa al Maré offers relaxing treatments matched with uncompromisingly pure products.
關於淺月灣度假村 - 華爾道夫阿斯托里亞 - 西嶼的評價
- Key West Garden Club 0.4公里
- 基韋斯特蝴蝶溫室 0.7公里
- Key West Firehouse Museum 0.7公里
- 最南端 0.7公里
- Basilica of St. Mary Star of the Sea 0.8公里
- 基韋斯特公墓 1.1公里