坦帕河濱喜來登酒店 - 坦帕 Sheraton Tampa Riverwalk Hotel

The staff and the view are always awesome!

There was a festival the day we arrived and the toad was closed. I looked all over my reservation information and Sheraton app and emails for guidance on when it would close and where. When we arrived early and could not get to the hotel, I called and there is no option to speak to the front desk. After trying every auto option the only choice that answered was the restaurant and they had no idea if we could get to the hotel either. Finally transferred me the second time to the front desk and they informed me we would have to use a garage and walk over. They said the info was on their website. What website? We had a gorgeous room with no hot water. Lukewarm showers the first morning and nothing the next because it was cold. When I called they had turned it off to repair. They chose to repair it in the morning when everyone would be showering. The last little annoyance was the cable, which cut out and lost signal at least 4 times per show. The staff is great, but the management does not seem to be paying attention to the details.

Sheraton Tampa pluses and minuses - Cleaning a big minus

Checking in was excellent. Jairo - at the front desk - did a superb job. Day manager on duty once really solved my problem in regards to charging my GPS - excellent customer service. Valet Parking people were superb in providing customer service - they really like what they are doing - no matter the time of the day.

Cleaning people forgot to refill restroom with toilet paper. One day beds were not made up, and forgot to refill in-room coffee maker with bags of coffee for next day.