We arrived at 1AM on a Thursday night/Friday Morning and Luke was so hospitable you would think the hotel was his own personal bed and breakfast. It was very cold out, so he rushed to bring us fresh blankets to transport our sleeping 20-month old into the hotel from the car. He also helped us with all of our bags and made sure we had everything we could possibly need. We've stayed at many hotels on the same road because of our annual visits to Tucson. This place is excellent. The rooms are spacious and clean, and the morning breakfasts are well stocked and unique. I had churro bread pudding for the first time on Friday morning 1/3/20. What a great way to kick off the new year.
I'm just nitpicking here, but the bathroom vent is not particularly strong as taking a shower or bath heated up and humidified our room for quite some time. The air conditioner was not able to quickly overcome the conditions.
I felt like I was not appreciated based on what I saw and heard from your staff.
The new room, the staff, and the breakfast.
I checked in late and when I saw the room, I was tremendously disappointed. The floor was dirty, I mean grease spots on the carpet. The sofa in the studio-type room looked as if an elephant had slept on it. It was all out of shape and should have been replaced long before I came there. When I registered my complaint the next morning, the staff was very understanding and after telling me that the hotel was being re-furbished, they offered me a new room that had just been over-hauled. It looked just like the picture I saw in the advertisement you assembled and it was very clean. The staff was excellent and the breakfast was among the best I have seen and eaten. As long as your customers get a new room, this is a great hotel offered at a great price, staffed with good people
Staff was 100%. We liked that the room had 2 separate areas, we needed it.
Facilities were outdated! Especially for the price. The pool area was very small and the water was filthy; once we got in-we got right out. There was a large group of people there acting like it was their personal pool and when some of them left, they got in a vehicle (all wet) and drove away as if someone just let them in and they were not guests. Also the toilet/shower area was super cramped and dirty. There were ants crawling around it was terrible. I wouldn't even shower there. The tv was really old and it wouldn't work right so we didn't even watch anything. The breakfast was so GROSS. My daughter wouldn't even eat. The food was flavorless and even the coffe was terrible. I paid over $100 for one night and it feels like a complete rip off. I WILL NOT stay here again.
Close to airport. Staff provided shuttle. Kind and friendly staff. Great breakfast quality and quantity.
Wrinkled linens. Dusty walls and decor.
The staff were amazingly friendly. Greeted warmly each day. When I needs the mini fridge replaced in my room, it was replaced within minutes. Great service.
-Oversized guestroom featuring a Hyatt Grand Bed-42 Inch Flat Panel High Def TV with Electronic Panel-Free high speed Internet Access-Cozy Corner Couch with oversized sleeper sofa-24-hour Hyatt Place Market food outlet offers hot breakfast, made-to-order entrees, sandwiches, soups, and salads.-Free breakfast
圖森機場君悅酒店 - 土桑已採取以下的措施：