In desperate need of a revamp
It was tired, dirty, and desperately clinging to some sort of old prestige which has long passed. Good location though.
Dirty, fairly abrupt staff, needs redecorating.
Old and run down. It's not 4 stars
Very convenient lo Central train station.
The hotel needs major renovations. It's not been maintained well. Wi-Fi was spotty in my room, would come and go. Room felt like it hadn't been updated since the 50's or 60's with the exception of the flat screen TV. I've never seen a hallway that has "hills". The hallway went up and down and that was just odd. The walls are paper thin, it was almost as if there wasn't even a door to my room, hearing people in the hallway, etc. Very low water pressure and the shower head needs to be replaced. My bathtub drain wouldn't drain water until it filled up a few inches and then started to drain (not sure how that works). It did it twice.
All good, location & great staff.
Good location...otherwise crap
This hotel has a great location, next door to the main train station. Every other facet is below standards. The room was tiny. The policies absurd. They even charged us $20 each for the "complimentary breakfast". The dirty, tired room featured a fun game: guess the mystery furniture stain. They sell this property as upscale...the only thing grand was the price.
Almost everything, except location.
Being in walking disctance to most of the sightseeing points. The breakfast was excellent, most of the staff very friendly and helpful. I first expected a lot of noise, as the hotel is on a main street with a lot of traffic, but it was really quiet in there and you also didn't hear a lot of noise from the hotel.
The room was small and for two persons there was only one comfortable chair to sit on (plus one chair at the desk). The shower curtain is kind of ugly, it is not heavy enough to stay at its place and so it bothers you the whole time when you are showering.
Location is very central, close to Central Station and Tivoli. Breakfast is excellent!
The water pressure in the bathroom was very low. The location of our room in the hotel was a bit complicated - we had to take two different elevators and go through many corridors.
It was very handy to the railway station,just a 5 minutes walk, and near to some good,well priced eating venues. The staff were excellent, and there was a guest computer with free internet-great for checking emails.
The location was perfect. Very central. The staff was extremely helpful and the bed was very comfortable. Good value for money.
Hotel in very central position. Staff very pleasant. Room comfortable and good size.
Good location with helpful staff.
Old rooms with a very need of renovation. Very small room. Toilet and shower seperate to each other and very tight
Hotel staff are very service-minded, and my family/I sent flowers to her / them for appreciation.
Standard especially for floor and bathroom er poor
Definitely not a 4 star hotel
Reception staff were fast, helpful and effeicent
room was very compact!
A stay at Grand Hotel places you in the heart of Copenhagen, within a 10-minute walk of Tivoli Gardens and City Hall Square. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events.