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Enterprise則評價
租車地點
Enterprise
哥倫比亞 Metropolitan租車地點
3000 Aviation Way
+1 803 822 2262
所有關於Enterprise的評價
哥倫比亞 Metropolitan Enterprise 辦事處的評價
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8.8
優點： Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.
缺點： Open location during daytime.
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8.0
Much Better This Time
優點： On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.
缺點： I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!
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9.6
Seamless pickup/drop off
優點： The process was simple and they even accommodated a last minute change in drop off location.
缺點： The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?
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8.0
Great service
優點： Everyone was polite, and especially the attendant in the garage. Very positive experience.
缺點： They didn't have the car ready I had reserved, but the substitute was fine.
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10.0
優點： the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.
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9.6
優點： I liked the ease of the pick up and drop off process. I had a good rate for my rental, but there are always a lot of fees. The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.
缺點： The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.
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8.4
Would rent from here again but would hope for better price
優點： Availability of vehicle we wanted Good customer service at desk and in car rental pickup area
缺點： Price was a bit high for what we got
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10.0
AWESOME EXPERIENCE!!!
優點： Simplicity of the entire process!!
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10.0
West Columbia Enterprise Slays It
優點： Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.
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5.6
Poor customer service after rental
缺點： Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.
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8.4
優點： Great price for size of vehicle. Vehicle was ready when I arrived at pick-up
缺點： Pick up location
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10.0
優點： Good car, comfortable to drive.
缺點： I am unfamiliar with the area. I was unable to obtain a map at the rental counter, so got lost trying to drive to my destination in Sumter
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8.8
優點： Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.
缺點： Open location during daytime.
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9.6
Seamless pickup/drop off
優點： The process was simple and they even accommodated a last minute change in drop off location.
缺點： The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?
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10.0
優點： the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.
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9.6
優點： I liked the ease of the pick up and drop off process. I had a good rate for my rental, but there are always a lot of fees. The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.
缺點： The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.
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10.0
AWESOME EXPERIENCE!!!
優點： Simplicity of the entire process!!
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10.0
West Columbia Enterprise Slays It
優點： Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.
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10.0
優點： Good car, comfortable to drive.
缺點： I am unfamiliar with the area. I was unable to obtain a map at the rental counter, so got lost trying to drive to my destination in Sumter
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8.0
Much Better This Time
優點： On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.
缺點： I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!
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8.0
Great service
優點： Everyone was polite, and especially the attendant in the garage. Very positive experience.
缺點： They didn't have the car ready I had reserved, but the substitute was fine.
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8.4
Would rent from here again but would hope for better price
優點： Availability of vehicle we wanted Good customer service at desk and in car rental pickup area
缺點： Price was a bit high for what we got
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8.4
優點： Great price for size of vehicle. Vehicle was ready when I arrived at pick-up
缺點： Pick up location
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Alamo則評價
租車地點
Alamo
哥倫比亞 Metropolitan租車地點
3000 Aviation Way
+1 844 806 3358
所有關於Alamo的評價
哥倫比亞 Metropolitan Alamo 辦事處的評價
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10.0
優點： Friendly people, speedy, clean.....
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9.6
優點： The staff at CAE was good and helpful. The staff at MDW was amazing! I accidentally left my wallet in the car when I returned the car, which I discovered later. The MDW staff went the extra mile to help me me retrieve it. Kudos especially to Sarah Klawitter!
缺點： I signed up for a compact, but there wasn't a compact or subcompact available. I was given a Ford Fusion hybrid, which worked fine.
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10.0
優點： Staff was amazing. When they realize they didn’t have a mid sized car for me they upgraded me for free. An amazing experience. Super easy to drop off and pick up.
缺點： Uhhh I just didn’t know that of you don’t have a credit card they take a 200 dollar deposit. But that’s my fault.
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4.4
優點： Drop off is superb!
缺點： Picking up the vehicle I waited 45 Mins in line due to the counter being poorly staffed. My family was charged money for waiting for me in the parking garage just to ensure everything went ok. That process should be a lot smoother there was one woman working the Alamo counter AND National.
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10.0
優點： Friendly staff the best
缺點： Nothing very easy to check in and even easier to check out
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10.0
優點： Easy check in and easy return.
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9.6
CAE Alamo
優點： The team that assisted me was excellent. They were helpful and friendly.
缺點： No issues to report.
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8.4
優點： Eric got my car checked in very quickly. He, Brian, and Shaun all greeted me and asked about my experience.
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7.2
優點： There was an attendant that directed me to parking and was right there to check me in, very polite.
缺點： I told the parking lot attendant for Alamo of the issues with the car, and he marked them on the windshield for maintenance, but then I had to go into the terminal to report the issues to the counter clerk.
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10.0
We care
優點： In and out with no hassle. Simply awesome
缺點： Whats not to like
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10.0
優點： CAE is so easy to negotiate and when I noticed the tank wasn’t full they generously credited me on the spot. Nice.
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10.0
優點： I I like the customer service from start to finish.
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10.0
優點： Friendly people, speedy, clean.....
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9.6
優點： The staff at CAE was good and helpful. The staff at MDW was amazing! I accidentally left my wallet in the car when I returned the car, which I discovered later. The MDW staff went the extra mile to help me me retrieve it. Kudos especially to Sarah Klawitter!
缺點： I signed up for a compact, but there wasn't a compact or subcompact available. I was given a Ford Fusion hybrid, which worked fine.
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10.0
優點： Staff was amazing. When they realize they didn’t have a mid sized car for me they upgraded me for free. An amazing experience. Super easy to drop off and pick up.
缺點： Uhhh I just didn’t know that of you don’t have a credit card they take a 200 dollar deposit. But that’s my fault.
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10.0
優點： Friendly staff the best
缺點： Nothing very easy to check in and even easier to check out
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10.0
優點： Easy check in and easy return.
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9.6
CAE Alamo
優點： The team that assisted me was excellent. They were helpful and friendly.
缺點： No issues to report.
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10.0
We care
優點： In and out with no hassle. Simply awesome
缺點： Whats not to like
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10.0
優點： CAE is so easy to negotiate and when I noticed the tank wasn’t full they generously credited me on the spot. Nice.
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10.0
優點： I I like the customer service from start to finish.
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8.4
優點： Eric got my car checked in very quickly. He, Brian, and Shaun all greeted me and asked about my experience.
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7.2
優點： There was an attendant that directed me to parking and was right there to check me in, very polite.
缺點： I told the parking lot attendant for Alamo of the issues with the car, and he marked them on the windshield for maintenance, but then I had to go into the terminal to report the issues to the counter clerk.
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Thrifty則評價
租車地點
Thrifty
哥倫比亞 Metropolitan租車地點
3018 Aviation Way
+1 803 822 2300
所有關於Thrifty的評價
哥倫比亞 Metropolitan Thrifty 辦事處的評價
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2.0
優點： NOT AT ALL! I couldnt even get my rental car after waiting in line to be helped for an hour!
缺點： everything. ill be more detailed directly with you, but i will NEVER use Thrifty again
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6.0
缺點： Wasn't informed of the extra fees for roadside have never rented from a car rental company that doesn't include roadside for their vehicles, and also had to pay for a better upgrade class all because the class I reserved wasn't available!
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10.0
Great rental!
優點： It was cheap and service was good.
缺點： I had to go to the rental counter to return the car keys when dropping off.
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8.0
優點： Exactly as expected. The price quoted on the website was exactly what I paid. The car worked fine, was clean and the drop off was hassle free.
缺點： I didn't know that there would not be an attendant to check me out when I returned the car to the parking space. Luckily, an attendant from a competitor told me there was nobody to check the car and that I should take a picture of the mileage and gas meter so I could show it to the counter attendant at the rental desk who would do the final paperwork.
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2.0
The car I reserved was not available...nor were any others
優點： The only positive I can say about Thrifty is that the lady working the counter really did try her best to find me a car.
缺點： We rented a minivan for a church trip online through Kayak a few days before our departure. When we arrived to the rental company (passengers and all luggage in tow), the Thrifty employee informed me that the car we'd rented was not available, nor were any other minivans. She said that since you don't pay when you reserve, the reservation is not binding. All she had to offer me was a 15-passenger van, which is not covered by our church insurance policy. I was unfortunately unable to rent from Thrifty and had to find a van from another rental company at the very last second, or we would have been unable to go on our trip. I would not recommend this company to anyone.
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2.0
My first 0 out of 10
優點： It is hard to list anything they performed well.
缺點： Their staff is extremely rude. They didn't have the car we reserved. They said it wasn't available and offered us an upgrade for additional cost. We declined their offer. Suddenly, the attendant, whom happens to be the manager, found the car we reserved and indicated it wasn't cleaned because the cleaning staff have left for the day. She informed us that she will get someone to clean the car and to meet them in the lot. We waited for 10 minutes in the cold weather and nobody met us there. We came back in and the manager made us wait another 10-12 minutes while she took care of one customer. Finally, when it was our turn, she wondered why we came back. The car was handed to us extremely filthy. The manager was rude about the whole situation the entire time and never apologized. Never rent from Thrifty or Dollar period at the CAE location.
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6.0
Reservation doesn’t mean you will have a car
優點： Truck was nice when I got it
缺點： Not getting vehicle I reserved and waiting 2 hours to get something I didn’t want.
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7.2
Pay attention and ask questions
優點： I was happy that the car had XM radio. The car ran well and we had no complaints with it, other than a few minor cleanliness issues.
缺點： My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.
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4.4
Scam artists
缺點： Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.
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5.6
Mediocre
缺點： No clear directions or location for drop off
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6.8
優點： Clean Vehicle. Reasonable Price.
缺點： Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.
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10.0
Perfect place to rent a car
優點： Overall everything
缺點： Nothing
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8.0
優點： Exactly as expected. The price quoted on the website was exactly what I paid. The car worked fine, was clean and the drop off was hassle free.
缺點： I didn't know that there would not be an attendant to check me out when I returned the car to the parking space. Luckily, an attendant from a competitor told me there was nobody to check the car and that I should take a picture of the mileage and gas meter so I could show it to the counter attendant at the rental desk who would do the final paperwork.
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7.2
Pay attention and ask questions
優點： I was happy that the car had XM radio. The car ran well and we had no complaints with it, other than a few minor cleanliness issues.
缺點： My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.
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6.8
優點： Clean Vehicle. Reasonable Price.
缺點： Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.
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2.0
優點： NOT AT ALL! I couldnt even get my rental car after waiting in line to be helped for an hour!
缺點： everything. ill be more detailed directly with you, but i will NEVER use Thrifty again
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6.0
缺點： Wasn't informed of the extra fees for roadside have never rented from a car rental company that doesn't include roadside for their vehicles, and also had to pay for a better upgrade class all because the class I reserved wasn't available!
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2.0
The car I reserved was not available...nor were any others
優點： The only positive I can say about Thrifty is that the lady working the counter really did try her best to find me a car.
缺點： We rented a minivan for a church trip online through Kayak a few days before our departure. When we arrived to the rental company (passengers and all luggage in tow), the Thrifty employee informed me that the car we'd rented was not available, nor were any other minivans. She said that since you don't pay when you reserve, the reservation is not binding. All she had to offer me was a 15-passenger van, which is not covered by our church insurance policy. I was unfortunately unable to rent from Thrifty and had to find a van from another rental company at the very last second, or we would have been unable to go on our trip. I would not recommend this company to anyone.
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2.0
My first 0 out of 10
優點： It is hard to list anything they performed well.
缺點： Their staff is extremely rude. They didn't have the car we reserved. They said it wasn't available and offered us an upgrade for additional cost. We declined their offer. Suddenly, the attendant, whom happens to be the manager, found the car we reserved and indicated it wasn't cleaned because the cleaning staff have left for the day. She informed us that she will get someone to clean the car and to meet them in the lot. We waited for 10 minutes in the cold weather and nobody met us there. We came back in and the manager made us wait another 10-12 minutes while she took care of one customer. Finally, when it was our turn, she wondered why we came back. The car was handed to us extremely filthy. The manager was rude about the whole situation the entire time and never apologized. Never rent from Thrifty or Dollar period at the CAE location.
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6.0
Reservation doesn’t mean you will have a car
優點： Truck was nice when I got it
缺點： Not getting vehicle I reserved and waiting 2 hours to get something I didn’t want.
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4.4
Scam artists
缺點： Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.
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5.6
Mediocre
缺點： No clear directions or location for drop off
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Budget則評價
租車地點
Budget
哥倫比亞 Metropolitan租車地點
3010 Aviation Way
+1 803 822 8346
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哥倫比亞 Metropolitan Budget 辦事處的評價
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5.2
缺點： Return instructions non-existent: Found garage but inside no kiosk or personnel or clear instruction how to proceed. Ended up having to go to counter in terminal. Then they tried to charge me too much.
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2.0
It sucked
優點： Absolutely nothing.
缺點： I was apparently an hour late and it cost me twice as much as I was quoted. I learned that budget has independent centers. It was horrendous. I will never choose Budget again. Don’t do it people, they are not kind nor helpful. There are lots of other options.
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10.0
優點： Quick check out Very clean car Good handling car Quick check in
缺點： Nothing
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8.4
缺點： Expense
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8.0
優點： i think the car needed some transmission work.
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8.0
缺點： The first car I was assigned had a low air in the tire light on and I had to go back to the desk to change cars. And two days into the rental, the same thing happened to the car that I was driving. I filled the tire at the gas station, but that should be taken care of before renting the car
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8.4
缺點： Expense
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8.0
優點： i think the car needed some transmission work.
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8.0
缺點： The first car I was assigned had a low air in the tire light on and I had to go back to the desk to change cars. And two days into the rental, the same thing happened to the car that I was driving. I filled the tire at the gas station, but that should be taken care of before renting the car
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5.2
缺點： Return instructions non-existent: Found garage but inside no kiosk or personnel or clear instruction how to proceed. Ended up having to go to counter in terminal. Then they tried to charge me too much.
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2.0
It sucked
優點： Absolutely nothing.
缺點： I was apparently an hour late and it cost me twice as much as I was quoted. I learned that budget has independent centers. It was horrendous. I will never choose Budget again. Don’t do it people, they are not kind nor helpful. There are lots of other options.
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Dollar則評價
租車地點
Dollar
哥倫比亞 Metropolitan租車地點
3018 Aviation Way
+1 803 822 2300
所有關於Dollar的評價
哥倫比亞 Metropolitan Dollar 辦事處的評價
最新評價
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8.0
優點： Pick up was OK, and drop off easy.
缺點： Pick up service. You must sign damage inspection prior to seeing vehicle
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8.4
優點： April went out of her way to help me out with our payment and insurance issues. She was patient and helpful the whole time. The experience would have been a total disaster without her.
缺點： Not being able to rent a car with a Visa debit caused all of the problems we faced. I had to swap out of the truck I had reserved into a Scion, buy additional insurance (on top of the insurance I had already purchased) and pay twice what my initial rental was.
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10.0
優點： The staff was fast and efficient
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2.0
優點： Nothibg
缺點： Car was not the intermediate or full size I ordered
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10.0
優點： The two ladies at the reception desk were extremely friendly. After a long day of flying they were a much needed glimpse of hospitality.
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5.2
優點： Staff was very helping and nice.
缺點： The car was very dirty. Inside and out.
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5.2
缺點： Reserved car for 12 wasn’t able to get it until 2 and then it wasn’t what I asked for.
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4.8
Unauthorized charges on card, cannot reach merchant.
缺點： Three separate unauthorized charges were charged to my card over three weeks after I rented the car. No one at the location bothers to answer the phone. No choice but to file dispute with card issuer.
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6.0
缺點： car needed oil change & maintenance. Windshield wiper spray wasn't working- dangerous!!!
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10.0
Excellent
優點： No issues, purchase was quick. No issues at all
缺點： Nothing
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2.4
Disappointing
優點： 150 was a good drive.
缺點： I was informed that a truck was not available. The attendant mentioned that she can offer me an SUV but I'll have to pay for the difference. After explaining I wasn't willing to pay the difference since they mentioned they had a truck, a "truck" became available. It was not clean. Very filthy on the inside. I was made to wait until the attendant was done with the a customer. Then after he was done, I asked for my key and she thought she had given it to me. Disappointing overall service. Will not rent from them.
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9.2
Not a 'no frills" van.
優點： Full navigation, stereo, driver controls on steering wheel, backup cam. Dodge Grand Caravan is a better vehicle than I expected. We carried three adults and three teenagers to Disney and back with plenty of room, including bags.
缺點： Some of the contract wording and proposed upcharges seem a bit threatening, but there were no issues when I returned the van with a receipt for a fillup within ten miles of the dropoff. If I hadn't, they would have charged $8 a gallon to fill it. A bit much.
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10.0
優點： The staff was fast and efficient
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10.0
優點： The two ladies at the reception desk were extremely friendly. After a long day of flying they were a much needed glimpse of hospitality.
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10.0
Excellent
優點： No issues, purchase was quick. No issues at all
缺點： Nothing
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9.2
Not a 'no frills" van.
優點： Full navigation, stereo, driver controls on steering wheel, backup cam. Dodge Grand Caravan is a better vehicle than I expected. We carried three adults and three teenagers to Disney and back with plenty of room, including bags.
缺點： Some of the contract wording and proposed upcharges seem a bit threatening, but there were no issues when I returned the van with a receipt for a fillup within ten miles of the dropoff. If I hadn't, they would have charged $8 a gallon to fill it. A bit much.
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8.0
優點： Pick up was OK, and drop off easy.
缺點： Pick up service. You must sign damage inspection prior to seeing vehicle
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8.4
優點： April went out of her way to help me out with our payment and insurance issues. She was patient and helpful the whole time. The experience would have been a total disaster without her.
缺點： Not being able to rent a car with a Visa debit caused all of the problems we faced. I had to swap out of the truck I had reserved into a Scion, buy additional insurance (on top of the insurance I had already purchased) and pay twice what my initial rental was.
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2.0
優點： Nothibg
缺點： Car was not the intermediate or full size I ordered
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5.2
優點： Staff was very helping and nice.
缺點： The car was very dirty. Inside and out.
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5.2
缺點： Reserved car for 12 wasn’t able to get it until 2 and then it wasn’t what I asked for.
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4.8
Unauthorized charges on card, cannot reach merchant.
缺點： Three separate unauthorized charges were charged to my card over three weeks after I rented the car. No one at the location bothers to answer the phone. No choice but to file dispute with card issuer.
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6.0
缺點： car needed oil change & maintenance. Windshield wiper spray wasn't working- dangerous!!!
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2.4
Disappointing
優點： 150 was a good drive.
缺點： I was informed that a truck was not available. The attendant mentioned that she can offer me an SUV but I'll have to pay for the difference. After explaining I wasn't willing to pay the difference since they mentioned they had a truck, a "truck" became available. It was not clean. Very filthy on the inside. I was made to wait until the attendant was done with the a customer. Then after he was done, I asked for my key and she thought she had given it to me. Disappointing overall service. Will not rent from them.
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Hertz則評價
租車地點
Hertz
哥倫比亞 Metropolitan租車地點
3000 Aviation Way
+1 803 822 8341
所有關於Hertz的評價
哥倫比亞 Metropolitan Hertz 辦事處的評價
最新評價
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4.4
優點： Car got great gas mileage
缺點： Everything else, desk was unpleasant to the point of rudeness, return was non existent desk staff, terrible experience. Will likely pay more next time for better service
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8.0
優點： Drop off and pickup went fast, car was very roomy and drove great.
缺點： Exterior was very dirty when picked up, windshield wipers need replaced. I also do not agree with policy of if my wife wanted to be able to drive, it was $13.50 a day. We are both on the same insurance policy that covered the car. This was very inconvenient on a 700 mile trip but $100 for her to drive was outrageous.
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5.6
缺點： Car options were very limited. The opportunity to extend the agreement was too expensive.
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2.0
Erroneous extra charge
缺點： I was charged an extra $63.55 after being assured by Mr. Clint Spence, Hertz manager associate, that there would be no extra charge for a second driver based on my (and my friend's) membership in AAA. This should be refunded by Hertz
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4.8
Rent 2 days but charged for 3 days
缺點： The service ruined my mood when I found they charged 3 days. I used the car for 2 days plus 3 hours. Got the car at 3 PM on 19th, and returned it at 6 PM on 21st. The female attendant said since I returned the car after 3 PM, the 3 hours counted as ONE DAY!!! She said this is the company policy, no matter I feel fair or not. I have NEVER seen such shameless policy.
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6.0
Should not have taken the first van
缺點： The van that we got from Hertz at the CAE airport... shook when you were driving between 40-60 mph. It is like it stuttered from getting air in something that was not supposed to have air, or as if it was not getting fuel correctly. Very disappointed. Had to drive to St. Louis from Illinois to exchange the van for a different one. Person who we talked to from Roadside Assistance said we were all set; then when I got to the airport to exchange the van to one that did not stutter, I got the run around because the mechanic wanted to check the other van - I was there to see a family member with cancer - spending hours exchanging a van should not have to occur. Then the second van worked great, but the inside was very dirty with stains all over the carpet and seats, sticky pop on the dashboard, and there were terrible remnants of duct tape that were on the outside of the sides and the back. Who thinks it is okay to rent a vehicle like this? Uck!
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2.0
優點： Ease of reservation
缺點： When the reservation was made, I was asked if I wanted insurance, I said no. I was not asked that question again at the rental counter yet instead of the 214.99 rental car agreement I authorized, I was charged over 400.00! I tried to call Hertz the night of the rental when I realized the error, and they were closed. I called first thing the next morning. And spoke to two other people after that. I even drove out to the airport to get the insurance off of the rental which I didn't approve in the first place. A complete nightmare. The rental was solely picked based on price and this was a bait and switch!
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8.4
Not bad
優點： Easy
缺點： 4cylinder SUV
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10.0
Easy
優點： Easy pick up and drop off
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4.8
優點： They were flexible in allowing me to change the drop off location
缺點： They were late in providing the car The customer service line was very inconsistent causing undue stress
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5.2
You should warn people they need a deposit
優點： The car.
缺點： The deposit can't be paid with cash or debit card and can't be split between two cards (the deposit has to be on the same card as the rental apparently). Furthermore, I was never even told during reservation process that I needed one at all. (Or if I was it was buried in fine print) It took me 3 hours of phone calls and taxi rides to get $200 cash wired to my credit card via moneygram so I could pay my deposit and rental on the same card! With these absolutely restrictive policies customers should be forewarned clearly about the deposit and the stringent rules around paying it. I'm highly disappointed with the entire process of booking, but the car itself was great.
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10.0
優點： Very quite, nice ride, and it was perfect for our needs!
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8.0
優點： Drop off and pickup went fast, car was very roomy and drove great.
缺點： Exterior was very dirty when picked up, windshield wipers need replaced. I also do not agree with policy of if my wife wanted to be able to drive, it was $13.50 a day. We are both on the same insurance policy that covered the car. This was very inconvenient on a 700 mile trip but $100 for her to drive was outrageous.
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8.4
Not bad
優點： Easy
缺點： 4cylinder SUV
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4.4
優點： Car got great gas mileage
缺點： Everything else, desk was unpleasant to the point of rudeness, return was non existent desk staff, terrible experience. Will likely pay more next time for better service
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5.6
缺點： Car options were very limited. The opportunity to extend the agreement was too expensive.
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2.0
Erroneous extra charge
缺點： I was charged an extra $63.55 after being assured by Mr. Clint Spence, Hertz manager associate, that there would be no extra charge for a second driver based on my (and my friend's) membership in AAA. This should be refunded by Hertz
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4.8
Rent 2 days but charged for 3 days
缺點： The service ruined my mood when I found they charged 3 days. I used the car for 2 days plus 3 hours. Got the car at 3 PM on 19th, and returned it at 6 PM on 21st. The female attendant said since I returned the car after 3 PM, the 3 hours counted as ONE DAY!!! She said this is the company policy, no matter I feel fair or not. I have NEVER seen such shameless policy.
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6.0
Should not have taken the first van
缺點： The van that we got from Hertz at the CAE airport... shook when you were driving between 40-60 mph. It is like it stuttered from getting air in something that was not supposed to have air, or as if it was not getting fuel correctly. Very disappointed. Had to drive to St. Louis from Illinois to exchange the van for a different one. Person who we talked to from Roadside Assistance said we were all set; then when I got to the airport to exchange the van to one that did not stutter, I got the run around because the mechanic wanted to check the other van - I was there to see a family member with cancer - spending hours exchanging a van should not have to occur. Then the second van worked great, but the inside was very dirty with stains all over the carpet and seats, sticky pop on the dashboard, and there were terrible remnants of duct tape that were on the outside of the sides and the back. Who thinks it is okay to rent a vehicle like this? Uck!
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2.0
優點： Ease of reservation
缺點： When the reservation was made, I was asked if I wanted insurance, I said no. I was not asked that question again at the rental counter yet instead of the 214.99 rental car agreement I authorized, I was charged over 400.00! I tried to call Hertz the night of the rental when I realized the error, and they were closed. I called first thing the next morning. And spoke to two other people after that. I even drove out to the airport to get the insurance off of the rental which I didn't approve in the first place. A complete nightmare. The rental was solely picked based on price and this was a bait and switch!
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4.8
優點： They were flexible in allowing me to change the drop off location
缺點： They were late in providing the car The customer service line was very inconsistent causing undue stress
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5.2
You should warn people they need a deposit
優點： The car.
缺點： The deposit can't be paid with cash or debit card and can't be split between two cards (the deposit has to be on the same card as the rental apparently). Furthermore, I was never even told during reservation process that I needed one at all. (Or if I was it was buried in fine print) It took me 3 hours of phone calls and taxi rides to get $200 cash wired to my credit card via moneygram so I could pay my deposit and rental on the same card! With these absolutely restrictive policies customers should be forewarned clearly about the deposit and the stringent rules around paying it. I'm highly disappointed with the entire process of booking, but the car itself was great.
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