吉隆坡飯店 － 鄰近努瑪彭霍盧阿布塞曼

優點: 工作人員的服務真的很棒，去住宿忘記帶卸妝水，打電話到房務，工作人員貼心送上。房間景色宜人，可以看到雙子星，那天剛好是馬來西亞國慶，還看到國慶的煙火，很值得。

缺點: 半夜睡到一半冷氣突然跳到高溫，結果我們被熱醒。

優點: 高級酒店無誤 景色優美 氣氛佳 餐點也很棒！ 櫃檯服務人員Peggy幫了我們很大的忙，英文不好的 可以指定找Peggy幫忙哦！

缺點: 加的床出現毛髮 不太舒服，少了吉隆坡普通飯店會有的無邊際游泳池 可惜了點

優點: 早餐好吃！服務人員素質很好！

缺點: 酒店三面環繞的巨大的建地，入住的時候告訴我們會升等我們的房間，結果只是升到高樓層，窗外面對一個10公尺不到的正在興建的大樓，不要說市區風景，是根本非常糟糕的景色，然後跟前台反應他說酒店有三面都有大建地。個人覺得如果有這種情況至少應該要反映在房價上面，但是房價反而比對面街的另外兩座五星級飯店高，我住的delux twin bed room 連稅check out 時超過1000馬幣，是本人做過最早的一間Ritz-Carlton 洒店了

優點: 親切的微笑 貼心的服務 讓我們非常感動 會推薦朋友入住此飯店 往後也會多加利用

優點: 酒店很舒適，員工親切有禮貌，地點方便，必定會再入住

優點: 早餐好吃，床舒適

缺點: 找不到關mini bar的燈開關

優點: 位置很好，床很舒服，服務好。

優點: The location was absolutely the best, if you can work with the mad traffic that is.

缺點: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

優點: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

優點: 小朋友半夜尿濕了嬰兒床，打電話去前台之後，很快就送來一張乾淨的嬰兒床，非常感謝

缺點: 1. Check out時發現算多了花費 2. 原來以為可以看到雙子塔，但實際上看不到

優點: 地點非常方便，每天過天橋逛柏威年廣場。員工親切熱情有禮，非常棒。

缺點: 客房打掃在第三天時，感覺不夠確實，水槽未清掃，不過不影響住宿的愉快。第二天與第四天打掃就有完成，感覺很好。

優點: The lobby and rooms were lovely. The F&B was great also.

缺點: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

優點: 㐧二天早餐已經說明不上二樓用餐，㐧三天早上同樣説一樓人數太多可否至二樓，這明顯管理層有問題，安排另外一個地區用餐应入住就告知，當時入住很明確的說明每日早餐在一樓，管理需要加強！要不然不值這個價位及五星飯店，四夜住下來沒有特別之處。

缺點: 以上

優點: 地點方便，房間大，有廚房及廚具，可以簡單煮食，服務佳。

缺點: 廚房欠碗及剪刀，如果有清潔濟更好了。