吉隆坡飯店 － 鄰近劉蝶廣場

缺點: 第一點,我2點多chech in4點才有房間,是在哈囉?櫃台服務人員服務速度也很慢 第二點,我隔天11點下lobby要吃早餐,服務小姐說buffet is closed and you can have it by order, would you? 我就坐下來點東西吃,但傻眼的是,要離開的時候,服務的另位先生卻跟我說我付錢了嗎?我說我訂房有附早餐的, 把我叫住要我簽帳才讓我走,所以我付了馬幣177元吃了這早餐,XD 我的問題是為什麼服務人員沒說清楚早餐buffet結束要付費,我也許不吃了,或我去吃別的餐廳,這是我的選擇 你們一個5星飯店跟客人的溝通與說明不清楚也不夠積極,我覺得不該發生在Grand Hyatt酒店身上

優點: 位置十分方便集中 員工態度好好 好滿意 房間大床大舒適 值得再次入住

優點: 晚上夜景很美且房間隔音棒。服務一級棒

缺點: 價位偏高

優點: The location was absolutely the best, if you can work with the mad traffic that is.

缺點: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

優點: 早晨選擇多，地點方便，無論行街吃東西買東西都很方便，只是馬來西亞乘車比較麻煩！員工都很有禮。

缺點: 最不喜歡洗手簡坐厠去水很差，比較舊

優點: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

優點: The lobby and rooms were lovely. The F&B was great also.

缺點: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

優點: 房間寬敞舒適，床很大，飯店位置很不錯，在地鐵站出口，離百貨公司也很近。早餐選擇多

缺點: Check in 時選擇一大床（而非兩小床），所以飯店人員要求一小時準備，但是最後卻搞了兩個半小時才完成，還要一直催促⋯ 飯店房間的整潔度有待加強，從廁所就看得出來打掃不是很仔細

優點: 酒店最為可取之處是它的位置，出門向左，轉左直走就可以到人氣的亞羅街；加上遊客常用8號線的輕軌站就在附近，地理位置優越。

缺點: 吉隆坡長期處於炎熱天氣，人易出汗，衣服有異味，如果可以在衣櫃裏放一支除臭劑，就很好了。

優點: 位置很好，離鬧區很近，但又夠安靜，住起來很舒適

缺點: 無

優點: 地點方便,家庭房寬敞

缺點: 隔音效果不好,電梯出來地毯黴味太重

優點: 房間很大很舒服，附近什麼都有很方便

優點: 員工非常友善、房間很乾淨、飯店就在地鐵站旁、樓下就是便利商店、美食街、星巴克、走路5分鐘到Pavillion, 非常適合親子旅遊入住

缺點: 設施有稍微老舊了點、但很乾淨

缺點: 跟職員說冷氣發出很吵的聲音 , 但酒店沒有理會跟進 , 而且有天居然"忘記"打掃房間 , 令人嘩然...

優點: Generous sized rooms (we had a 2 bedroom suite) Friendly staff Lobby bar great for relaxing Good views

缺點: Room could have been much cleaner Rooms are getting old and tired Communication barrier, took 4 attempts to get someone to replace a curtain that was too small for a bedroom window High volume of guests who had zero manners at breakfast, just pushed their way forward for everything including pushing my children