普吉島希爾頓度假酒店 Hilton Phuket Arcadia Resort & Spa

Come for the grounds, not for your room

The grounds were maintained in excellent condition. You really felt like you were in paradise. Pools were clean and comfortable. Not crowded sitting by the pool, and good drink service. Cute souvenir shops. Good check-in experience for a large group thanks to the separate Hilton Honors desk.

Very dated looking building. Room amenities were a bit lacking (e.g. the rest of Thailand seems to have bidet toilets, but not here). Restaurants for dinner were nice, with good food, but quite overpriced. Hilton was very disappointing for booking an airport transfer. I received information by email only the day before my arrival. I had requested the transfer booking over a month earlier. The email stated the booking office for airport transfers closed in 10 minutes! Not very useful when travelling... A follow up email the morning of arrival indicated it was too late to book a transfer "according to their policy", even though booking a return airport transfer took 5 minutes the day of, with no advanced notice required.

The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious.

Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.

The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts.

The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.