博茲曼 Gallatin Field租車

優點： I made the vehicle reservation in January for a large truck, F150 or larger. I called the rental place afterwards to double check the size vehicle would be available, spoke with Trevor. At pick up they gave us a small Tacoma with a 5’ bed. Not ideal for skiing or the size of our group. Totally lied

缺點： When we questioned Kyak and Almo about the lack of follow thru with the size vehicle we had reserved months ahead of time, they could careless. The told us we could drive back 1.5hrs and maybe a larger vehicle would be available. Also charged us the same price. No one seemed to care. Disappointed!

優點： The staff was friendly and helpful and accommodating when we brought their attention to problems. They allowed us to return the car without filling it with gas and supposedly we are getting a credit for wipers we needed to purchase. i haven't seen the credit yet.

缺點： The vehicle was not cleaned properly, dog hairs on the back seat and inside roof. We had to purchase windshield wipers on our own. The wipers on the car were falling apart The pick up and return is cumbersome. We had to walk in the cold and snow.

缺點： I got a rear wheel drive truck to drive in the mountains after snow? Totally different from what I asked for Made for a white knuckle drive through the mountains

Wrong license plates on vehicle and bad desk service (Matt)...

優點： The comfort of the vehicle{s}, seat warmers

缺點： Started off with extremely rude service from Matt at the Belgrade terminal Alamo representative. Making matters worse, a policeman pulled us over and said the license plates on the vehicle did not match the car - they were the wrong plates. We had to drive back to the original Alamo location in the terminal and face Matt again. This time he was even worse. We were given another vehicle and we spent 45 minutes looking for it in the parking lot (incorrect directions given). A parking attendant for the airport had to help us. Found the second car, but realized the license plates were put on backward. The registration tags were in front of the car (not on the rear of the car). A dirty rag was left on the driver side floor of the car. Both cars were very dirty inside with trash in the interior pockets (candy wrappers) and dirt all over the seats. and mud on the outside of the vehicles. I've never had a car rental situation like this! And never have we dealt with someone as condescending and rude as their customer service rep 'Matt.'

優點： Convenient pick up at airport

缺點： Employees, Make of car, car damaged when picked up and not noted,no place to park when dropping off.