Really friendly staff close to the docks and shop loved the balcony
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them.
Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part.
lovely and modern, perfect location, comfortable with helpful staff
Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high.
Great city centre location
The fan in the room was too noisy at night
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again
Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre.
No Bar. The rooming list had not been passed on from internet booking.
Cleanliness of roooms, styling of decor, helpfullness of staff.
Beautiful hotel, excellent service
I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
Built on the site of Liverpools first bank, the lovingly-restored Heywood House Hotel, BW Signature Collection combines original style with modern luxury. Just a stones throw from James Street station in the thriving business quarter, our 4-star boutique accommodation offers a comfortable base for exploring the sights and sounds of one of the most vibrant cities in the UK. Here, 35 individually-designed rooms are all equipped with air conditioning and Hypnos beds, while our luxurious balcony rooms have outdoor areas with seating and decking. Fan of The Beatles? The Cavern Club is only a five-minute walk away, while The Beatles Story museum is also nearby, amid the bustling bars and restaurants of Albert Dock. If you're a shopaholic, you'll love the trendsetting style of Liverpool One, while sports fans can soak up the atmosphere at some of the most iconic venues in the country, whether you're having a flutter at Aintree or cheering on your team at Anfield. Restaurant closed October 18th.
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