Staff friendly and helpful
Many people prefer hotels with sand beaches for their rather than mudflats. Loyalty club does not seem to give members better prices than you can find on internet.
Overall great place for the cost!
Very easy checkin & checkout. Very helpful front desk. They stored one bag for a week while we were on a dive boat. Ask about prepaying for breakfast at the hotel -- its $5 cheaper for the buffet per person.
WIFI/Internet service in need of serious upgrade!!!! Service was slow & spotty, often requiring multiple attempts to connect. Location is a bit away from downtown Cairns.
Reception staff on check-in extremely friendly and helpful
Cleanliness of bathroom was not good with mould growing in various places
The personal service was excellent
It was clean and the views of the bay from the room were fantastic. Most of the staff were helpful.
The wired internet in the room was extortionately priced and didn't work in the time we stayed there. The wireless was also extremely expensive and the breakfast was the same - many hotels supply a buffet breakfast with the room, but this was $23 for a cooked breakfast - that's more than an expensive cafe. The drinks and restaurant food were also way overpriced for what they were, though tasty. It was nearly $10 just to do a single set of self-service laundry. A couple of members of staff were unfriendly and unhelpful, but that was not the norm.
We enjoyed the location of the hotel, its friendly staff and value for money
Good staff. Very friendly and efficient.
The room is spacious and comfortable. It is situated in an very quiet area, which may fit mid-aged married class of people or honeymooner looking for peace, but a bit too far away from the main city attraction for the bachelors. Then I regret that the shuttle bus to town has not, at least, a rotation every 1/2 hour; Nevetheless, I appreciated the ZEN atmosphere which seems to prevail in its walls, with the discretion and efficiency of the staff. I have a good short stay, and would be pleased to stay again in this hotel.
not enough shuttle bus to town, as the hotel is a bit too far away from the city center
great breakfast. good food , hot water .big beds,comfy room ,friendly staff.
The Staff in the breakfast buffet were very pleasant. Bed was comfortable.
Bathroom was mouldy and shower head didn't work properly
Room comfortable, free shuttle service to city centre
Location, Free Shuttle service to city centre, Front Desk Staff
Welcome to the Holiday Inn Cairns Harbourside! Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms and suites, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Harbourside Bar & Kitchen, swimming pool and spa, 24-hour room service, 24-hour business hub, 24-hour offsite gymnasium, free CBD shuttle, free wireless internet and more. The hotel has versatile conference and event facilities that offer seven flexible spaces. We can cater for up to 150 cocktail, 120 theatre, 80 banquet and 40 classroom style with the majority equipped with advanced Audio Visual technology. Just a short stroll into town along the esplanade and only 5 minutes' drive from Cairns Airport, the Holiday Inn Cairns Harbourside is the perfect place for you to relax and unwind in tropical North Queensland.