the staff was the best asset for the money
i don't feel it was a good bargain for the money but was better than most everything i found
Most we appreciated the location of the hotel and the communications (bus and underground). One bus passed the hotel and went by the Victoria Station (train to Gatwick). We also think that the free internet was a very nice service.
The breakfast was poor and we went to city in the mornings for breakfast there instead.
good location, near the lancastergate tube station, could walk to oxford street from here if feeling fit. quiet surroundings
bathroom very cold
The staff were very friendly and helpful. The proximity to the Underground was excellent. The room was spacious and had a high ceiling.
The bed was not terribly comfortable, but not bad. We had asked for a double bed (rather than two twin beds) but we wound up with two twins - not uncommon, but they were not even made up as one bed. They were made separately and were a few inches apart from each other. The pillows were also very thin. For perspective, though, we never addressed either of these issues with the staff (especially the two beds vs a double bed), so it may have been a minor oversight. It didn't really bother us. Aside from these issues, we had a great stay, so don't let the length of these comments deter you.
wobbly TV in bedroom
This was our second stay in this Hotel. Well located next to Hyde Park, tube & bus stations linked with discovery & shopping areas.Rooms are quiet, wide and clear.
Fitted carpet needs to be done up.
Location was good, breakfast included but only continental, price good
The condition of the carpets and lounge desperately need attention (dirty) and bathroom has had make shift repairs with shower leaking over the floor
The staff were quite helpful and friendly
The carpets could be cleaned and the Restaurant could have a better dinner menu
The desk poeple were pleasant and helpful when asked for information. They were generally welcoming. The room was cleaned carefully and early in the day. It It was convenient to the Tube...and to Hyde Park/Kensington Gardens.. Breakfast servers pleasant and attentive.
The carpeting was worn, needed replacing....or maybe just a good cleaning.
We found the staff very helpful in addressing problems (chair in our room a bit too wobbly, replaced immediately), supplying us with info and tickets for the tour busses and directions as needed. The rooms were larger than we had expected compared to other hotels we stayed in on our trip. The hotel was within three blocks of Lancaster Gate underground station but on a quiet back street. Though they were painting the halls while we were there it in no way caused a problem, we just took another stairway or elevator.
The breakfast room was very small and the continental breakfast was in my opinion poor. The coffee was bad (we brought instant from our room) and the breads were of bland storebought quality.
The room was large, pleasant, bright and clean. The location was excellent: central, felt safe coming home at night, just across from Hyde Park, near Oxford Street. Lovely London Square. excellent buses, travelling to all points of interest. Staff at reception very helpful.
The breakfast room was in the basement, dark and a little smelly. Coffee at breakfast very poor. Not enough tables, tables not cleared off between one guest and the next.
With a stay at Signature Townhouse Hyde Park, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.