格拉斯哥租車

Dodgy sales tactics - BEWARE!

優點： New car, good condition

缺點： I normally use Europcar for my car rentals but I shopped around prior to my trip to Scotland and booked a Hyundai Tucson online for a 4 days at £157 which looked like a great deal. When I arrived at the car hire in Glasgow airport I was told that the car I hired was not available and I would have to pay an extra £30 per day (£120 in total) for a Volvo XC60 which is of a similar style of car. I was also told the insurance was an extra £80 on top so I was expected to pay an extra £200 (£357 in total) for the 4 day car hire. I wasn't happy about this at all but to soften the deal the sales guy said he would add my partner as a second driver for free (normally £12 per day). Begrudgingly I accepted the costs and decided to proceed. Now for the interesting bit... I was told the costs verbally and he showed them to me on his screen behind the counter but when it came to signing the contract I was shown a tablet where the sales guy quickly scrolled to the terms and conditions for me to read and sign. I was then emailed the contract handed the keys and off on my 4 day trip. Note that I was never given a print out with all of the details of the car hire. When returning the car I was presented with a receipt for £555.60 (almost £200 more than the extra fees I already had to pay!). When I questioned the costs I was told that is what I signed for and I should check the breakdown in the contract I was emailed. On returning home I checked my email to indeed find that somehow I had signed for the £555.60 bill with a breakdown of that I was being charged. There were a bunch of costs for 'Counter Products' but NOWHERE in the bill was the original £30 per day and £80 for insurance. None of the numbers even came close to the figures I was told. I will NEVER use Budget car hire again and have learnt a lesson in making sure I clearly see all of the cost breakdowns (preferably printed out) before signing the dotted line.