德羅斯皇宮酒店 - 佛羅倫斯 c-hotels De Rose Palace

The situation of the hotel is nice because you are away from all the mess of tourists, and yet only a 10-15 walk to all major sites in the city. The air conditioning seemed to work just fine (Florence in mid-August is hot!) and the room was of a good size, well decorated for the most part, and generally clean. The staff, as well, were generally nice and friendly. I would say the price was good, but I found out later that the four star hotel across the street (with rooftop pool and breakfast included!) was less expensive.

Simply does not fulfill requirements of a four star establishment. Front desk and reception need to be re-done. Staff, while friendly, did not offer the kind of service expected (did not even offer to help with bags when checking in or out) and was generally incompetent (charged us twice while checking out! and the maid would never knock and almost walked in on us at least 4 times!). The room was nice, good size, and clean, but had no information on the hotel, location, etc... No way to know how to call front desk or even something to put on the door so the maid would not burst in! While looking for said info, found all sorts of detritus in drawers from previous guests. Breakfast was just simply horrible: food, coffee, room... everything.

The hotel room was attractive and felt right for being in Italy.

The dissapointing areas were the air conditioning was not working properly and the breakfast room was falling apart e.g. lots of paint peeling off the walls etc.