The hotel was modern looking, and the room was spacious, quiet, and comfortable. The location was within walking distance to the city center or a quick bus ride. The staff was accommodating when it was late and I realized I hadn't booked my second night.
It would have been nice if the hotel had honored the first night's price when I had neglected to book my second night. I paid a much higher price. Sounds like some rooms had a better view.
Great location but the rooms were too small
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day
There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
The hotel lobby and common areas are modern and nice
the toliet seat is leaning on one side, bathroom decor ugly
Very nice location, good service, and hospitable staff
Nice room, friendly staff, really felt welcome
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center.
Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
the place !
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!!
rate for parking the car rather expensive
City hotel with stunning mountain views in a prime location in Bern, ideal for city and business getaways. A few minutes? walk from the old city and Federal Palace. 171 rooms & suites with panoramic views of the city & the Alps. An extensive culinary offe r, the Grand Casino Bern & Kursaal Bern have 30 function rooms for 1500 guests? everything under one roof.