德里克酒店 - 休士頓 Hotel Derek

The hotel amenities were fine, by and large. The location is excellent for shopping, of course.

Ah, let me count the ways: - There’s some sort of disconnect over self parking, which results in a higher/incorrect(?) charge for already expensive parking. Notably, using the app-and-text method results in a different charge than if one uses the parking machine in the parking garage. Because parking is managed by a third-party, there’s no recourse, at least not an easy one, for any charge adjustment. - Repeatedly, they were deficiencies with the breakfast experience. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available thanks repeatedly, they were deficiencies with the breakfast. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available (eg, croissants, other breakfast breads). Hardly catastrophic. Far worse, though, was that my significant other was not served adequately or treated with appropriate respect when she ordered breakfast: The coffees were a third under-filled, a request was needed to top them off; the breakfast tacos were tossed up (served) on the bar some distance from her; she was simply told that there were no breakfast breads when she attempted to order them, with that explanation or apologies; and was told she could not pay with cash or credit card, but only a room charge, without explanation. Her suspicion was that she was not treated particularly deferentially because she was not yet dressed for the day; a businessman being served concurrently was treated much more respectfully and deferentially than was my guest. - There were overcharges on the room bill, which required correction at check out. Of course, the “convenience fee“ for the area shuttle bus was neither needed nor welcome. - No one inquired about how we enjoyed our stay, or sought any feedback, including at checkout. - There was a good bit of noise from adjacent rooms, as well as quite a bit of street noise in our (8th floor) room. Although the room was generally clean, the towels were not absorbent. We joked they seemed “coated in Scotchguard”. - The public-area bathrooms in the lobby were not clean or well stocked, and the sink in one of the bathrooms didn’t work at all. - Finally, we sometimes experienced that special arrogant hauteur that staff sometimes affect in high-end hotels. Instead of being generally warm, friendly, and helpful, several times staff seemed curt and uninterested in assisting us. Certainly never welcome.

location

staff was rude and not friendly; no spa; we were awaken at 3.30 a.m. by a phone call from the front desk asking about noise.... the noise was not coming from us as we were sleep.

extra chages

We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.