Wonderful Customer Service
This wasn't our first choice in hotels, we stayed here because they had a 24 hour airport shuttle and we got in after 12 am. I feared that the shuttle would not show up, but it did. Great service! They even had our room key ready when we got to the hotel. We couldn't be happier with our experience here. Nice rooms. We would definitely stay here again.
Zero stars,Very disappointed
We had booked a one night stay at this hotel.The previous night we went out to eat and got food poisoning,we felt very sick through the night didn't get any sleep.In the early morning tried to cancell hotel stay before check in time,called booking.com,the gentleman I spoke with was very courteous but was no help at all.We were considered a no show and were charged the night anyway.Though theses are rare circumstances they do happen and are out of customers hands.I understand a cancellation fee,but not the full price.For this reason we will probably not use this service any longer and switch over to another service and read the fine print beforehand.
Convenience to the airport and price
Carpets are not clean in the room and house keeping didn't clean the room
Reasonably priced and very close to the airport / car rental area, the place had all you needed for a night's stay immediately before or after a flight. There was a small row of shops just next door with a convenience store, pizza place and bar and of course all the posh hotel restaurants are within walking distance (Not sure how you'd cross the road, though. The breakfast room had a do-it-yourself waffle making machine that made Texas shaped waffles, which was my introduction to Texans' obsession with the shape of their own state. I'd already heard they were fond of its size, but it appears they find the shape equally fascinating.
The cleanliness of the facility and friendliness of the staff.
For those who have a layover in Houston, as we did, it would be nice to have more places to shop/dine.
The shuttle service was excellent and the driver extremely pleasant and helpful on our arrival. Reception staff (Renata) extremely helpful and pleasant. comfortable bed.
the room lighting was very poor.
Prior information about the hotel when booked.
We only stayed one night, but the room was clean, the water was hot and the shower head had a nice spray coming out of it, almost like a massage. We had a wake up call on time and shuttle to the airport on time.
Grab n Go breakfast only. Pool is closed until further notice. If you're looking for business or leisure Houston hotels near IAH Airport that provide southern hospitality and a great value, welcome to our Houston hotel. With great access to the George Bush Intercontinental Airport, guests enjoy a superior location and competitive rates along with the best in service. The Best Western in Houston is known for dishing up plenty of southern hospitality, fantastic amenities and luxury bedding. You'll be within driving distance to most major attractions and conveniently situated near shopping and dining options. Easy access to all major freeways makes commuting for business travelers a breeze. A few of the regular guests at our Houston hotel include employees of Siemens, Baker Hughes Halliburton and General Electric®. There's plenty of time to sleep in when you're just a short drive from your meeting. Your Best Western Plus JFK Inn & Suites is near the Golf Club of Houston, at only seven miles away. Downtown Houston is 15 miles away and the Houston Museum District is 19 miles from our Houston hotel. Whether you want to spend the day on the links, enjoy some culture or explore everything the city has to offer, it's all readily available. The Reliant Stadium Complex is 30 miles away and a top destination for many of our Houston hotel guests. Our proximity to major corporations in the Greenspoint Business District is also a big reason why many guests choose to stay with us. Relax in your spacious, cool room and rest assured that any place you need to be is only a few minutes away. If our staff can help make your trip better or easier, just let us know. We pride ourselves on always going the extra mile. Reserve your next stay at the Best Western Plus JFK Inn & Suites for a stress free trip! Enjoy your stay!
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