Staff were friendly and helpful.
Sheets had hair in an on them when I arrived. As if bed was made but sheets weren’t washed and replaced after previous guest. Room doors are not properly aligned so there’s huge gap where every word in the hall way is heard.
Trapped in the curve
Property is in good condition and being taken care of very well.
1. One way in and out so you have great difficulty getting TO and AWAY from the property. Construction only compounds this as you cannot get back onto 610 or 10 without going on a wild goose chase. 2. Housekeeping didn't show up at all on the first day, had to get fresh towels that evening after our return to the property. So then the second day I guess they wanted to 'show us' so they came at 8:31am!
Good Value, Very Tidy
Very neat and clean.
Room is a little small, but it wasn't an issue really.
Reall good walls are just thin
It was clean, comfortable and quiet.
Great room, good quality for money, clean, quiet,
Upon checking in we were asked for a credit card for incidentals, which is normal. However, we were never offered the amount that would be put on hold. We had to ask how much would be put on hold. We were told 50.00. Because it struck us as weird that the amount was not offered upon arriving in the room we checked the amount requested. 150.00 we're put on hold. We called the front desk and we're told that it should not have been 150.00 (after we pointed out that the room was prepaid and it is not usual to charge the whole night's fee on a prepaid room) and that it would be returned. It was not. It still appeared on our statement. Not cool.
Maximize the ways you spend your time working and vacationing in Northwest Houston at Sheraton Houston Brookhollow Hotel. Located in an easy-going area near The Heights, our landmark hotel encircled by scenic trees provides guests local hospitality and streamlined accommodations. Experience elevated shopping in The Galleria and Memorial City Mall or try a variety of German-style brews crafted at Karbach Brewing Co. After you work up an appetite in our transformative fitness center, stop by Ella's Table Restaurant and Bar to savor classic American dishes, and then relax on the deck of our hotel’s outdoor pool. Sheraton Houston Brookhollow Hotel also contains 15,000 square feet of venue space for events in The Heights area. Rooms and suites feature high-speed Wi-Fi, workstations and plush beds to combine productivity and rest. Our Laurel Suite with clever amenities is ideally suited for bridal party primping, as well. Make the most of your travels staying at our efficient hotel in Northwest Houston.
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