What an Experience!
Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.
Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!
Waldorf Astoria Hotels and Resorts represent over 30 landmark destinations around the globe, each with its own story and uniquely reflective of its location, but all providing the personalized service that creates moment after unforgettable moment. At every Waldorf Astoria Hotel and Resort, you will experience the level of service and attention to detail that defined the legendary original Waldorf=Astoria in New York, and with it, the whole idea of the luxury brand. Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym, complimentary WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours.