優點: Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff.
缺點: We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
優點: The location was good just off Union Square and the staff were really pleasant & helpful.
缺點: As other guests say very noisy from the trams & also some construction work going on nearby which started very early morning. We had to have windows open as the room was small & stuffy. The rooms are quite shabby & need upgrading. Our room was very small & only had one small cupboard to hang things & no drawers apart from one very small shallow one. As we stayed for 5 nights this was really inconvenient as we lived out of our suitcases which we kept tripping over. The lift was very slow which was inconvenient as we were on the 5th floor